At SocialMonie, we strive to maintain a fair, efficient, and professional environment for clients and freelancers. Below is the complete guideline for job posting, approval, and task completion on our platform.

1. Job Posting and Approval Process

• For Clients:

  • Clients can post jobs or tasks by providing clear, concise descriptions, including specific requirements, deliverables, and payment details.
  • Once a job is submitted, it undergoes a review process by the SocialMonie team to ensure it meets our quality, safety, and platform guidelines.
  • Job posts will only become visible to freelancers upon approval.
  • Clients will be notified if the job is approved or if changes are required to meet our posting standards.

• Approval Criteria:

  • Clear job descriptions with specific deliverables.
  • Realistic deadlines and fair payment terms.
  • Compliance with SocialMonie's policies and Nigerian laws.
  • Prohibited content such as scams, misleading tasks, or illegal activities will result in job rejection and possible account suspension.

• Approval Timeline:

  • Jobs are reviewed within 24 hours. Clients will be notified via their account dashboard or email about the status of their submission.

2. Task Execution by Freelancers

• For Freelancers:

  • Freelancers are responsible for thoroughly reviewing job requirements before applying or starting work.
  • All tasks must be completed as listed in the job description and submitted within the specified deadline.
  • Communication is key — freelancers are encouraged to seek clarification from clients if instructions are unclear.
  • Quality and accuracy are expected for every job submission. Substandard or incomplete work may be rejected by the client.

• Accountability Measures:

  • Failure to deliver work on time or as described can result in penalties, including reduced ratings, job cancellations, or suspension from the platform.
  • Freelancers must ensure original, plagiarism-free submissions where applicable.

3. Communication and Dispute Resolution

• SocialMonie encourages open communication between clients and freelancers to ensure tasks are completed successfully.
• In case of disputes:
  • Both parties should first attempt to resolve disagreements amicably through the platform's messaging system.
  • If no resolution is reached, SocialMonie Support can step in to mediate the dispute.
  • SocialMonie does not process refunds (refer to our No Refund Policy), so it is important for clients and freelancers to maintain clear expectations.

4. Payment Guidelines

• Clients must specify payment terms upfront when posting jobs.
• Freelancers should confirm payment expectations before accepting tasks.
• SocialMonie does not hold payments directly but encourages users to use secure payment methods for smooth transactions.

5. Compliance and Fair Use

To maintain a safe and trusted platform:

• Clients must post legitimate, fair jobs. Misleading or exploitative tasks are strictly prohibited.
• Freelancers must deliver honest, quality work and avoid misrepresentation.
• All users must comply with SocialMonie’s policies and applicable laws.

Violations of these guidelines may result in account suspension or permanent termination.

6. Platform Support

For questions, clarifications, or assistance regarding job posting, approvals, or task execution, users can contact SocialMonie Support at any time. We are committed to ensuring a smooth experience for everyone on the platform.