At SocialMonie, we are committed to providing a safe, transparent, and efficient platform for freelancers and clients to collaborate seamlessly. This working policy outlines the guidelines and expectations for all users to ensure a smooth and professional experience.

1. User Registration and Verification

• All users (freelancers and clients) must provide accurate personal information during registration.
• Verification of email addresses, phone numbers, or identities may be required to maintain trust on the platform.
• Multiple accounts are not allowed and will result in suspension.

2. Project Posting and Task Allocation

• Clients are responsible for posting clear, detailed descriptions of tasks or projects, including deadlines, requirements, and payment terms.
• Freelancers must only accept tasks they can complete to the client’s satisfaction within the agreed timeframe.
• Both parties are encouraged to clarify expectations through communication before starting work.

3. Payment Policy

• Clients must specify the payment terms upfront before assigning a task.
• Payments should be made promptly once the task is completed and approved.
• SocialMonie does not hold funds directly but encourages both parties to agree on secure payment methods.

4. Communication Guidelines

• All communications must remain professional and respectful.
• Users are encouraged to use the platform's messaging system for task-related discussions to ensure accountability.
• Abuse, harassment, or spamming will result in immediate suspension from the platform.

5. Task Completion and Quality Standards

• Freelancers are expected to deliver quality work that meets the agreed-upon requirements and deadlines.
• Clients have the right to request revisions where necessary, within reasonable limits.
• Repeated failure to deliver tasks or unfair demands from either party may result in account suspension.

6. Dispute Resolution

• In case of disagreements or disputes, SocialMonie encourages both parties to resolve issues amicably through communication.
• Users can contact SocialMonie support for mediation if a resolution cannot be reached independently.

7. Fair Use and Compliance

• Users must not engage in fraudulent activities, such as misrepresenting work, submitting plagiarized content, or breaching confidentiality.
• Freelancers and clients must comply with all applicable local laws and platform guidelines.
• SocialMonie reserves the right to review and take action on any reported violations.

8. Account Suspension and Termination

• Accounts found to be in violation of SocialMonie’s policies may face temporary suspension or permanent termination.
• Users will be notified of violations and given an opportunity to respond where applicable.
• SocialMonie reserves the right to remove or restrict access for users engaging in misconduct.

9. Support and Feedback

• SocialMonie provides customer support to assist users with inquiries, issues, or platform guidance.
• Feedback from both freelancers and clients is encouraged to help improve platform operations and user experience.

By using SocialMonie, all users agree to adhere to the policies outlined above.
Our goal is to foster a trustworthy environment where clients and freelancers can collaborate, grow, and succeed together.

For any questions or assistance, please contact our Support Team.